f9999's Privacy Policy

f9999 is a trusted online betting and casino platform in Bangladesh. We take the privacy and protection of our users' personal information very seriously. This Privacy Policy ("Policy") describes what information is collected from you when you use the f9999 platform, how that information is used and stored, and what rights you have over your information.

By using f9999's website and services, you are considered to have agreed to the terms described in this Privacy Policy. We ask that you read this policy carefully. If you disagree with any term in this policy, please contact us before using our services.

f9999 collects the following types of information to operate its services properly and to give users the best experience:

1.1 Registration & Identity Information

Information you provide when creating an account, such as your full name, date of birth, mobile number, email address, and documents required for identity verification.

1.2 Financial Information

Payment-related information required to complete deposit and withdrawal transactions. f9999 only accepts transactions through bKash, Nagad, Rocket, and Upay. Account numbers and transaction references for these mobile wallets may be stored.

1.3 Device & Technical Information

Information about the device, browser, and operating system you are using, your IP address, cookie data, log files, and information about your browsing behaviour may be collected automatically.

1.4 Gaming & Transaction History

Your betting history, game activity, win/loss records, and bonus usage information are stored in our system.

1.5 Communication Information

If you contact our support team via live chat or email, a record of that conversation is stored.

f9999 uses the collected information for the following purposes:

• Creating accounts, verifying identity, and ensuring secure login.
• Processing deposits, withdrawals, and other financial transactions.
• Providing bonuses, promotions, and VIP benefits.
• Ensuring platform security and preventing fraud.
• Analysing data to improve the user experience.
• Monitoring user behaviour to ensure responsible gaming.
• Fulfilling legal obligations.
• Providing customer support and resolving complaints.
• Sending important service-related notifications.

The f9999 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience on the site.

3.1 Essential Cookies

These cookies are essential for the core functionality of the website — such as keeping your login session active and ensuring secure transactions.

3.2 Performance Cookies

These cookies help us understand how users interact with the website so we can improve the quality of our service.

3.3 Preference Cookies

These cookies are used to remember your language and display preferences.

You can disable cookies from your browser settings, but doing so may limit some functionality of the website.

f9999 does not sell your personal information to third parties. However, information may be disclosed in the following limited circumstances:

• Service Providers: Payment processors (bKash, Nagad, Rocket, Upay), technology support providers, and other third parties who provide services on our behalf — they may only use the information for the purposes we direct.
• Legal Obligations: Information may need to be disclosed as part of a court order, a request from a regulatory authority, or a legal process.
• Security Protection: To prevent and investigate fraud, money laundering, or other illegal activities.
• Business Transfers: In the event of a company merger or acquisition, user information may be transferred, but the terms of this policy will continue to apply.

We have agreements with our service providers requiring them to handle your information in a manner consistent with this policy.

f9999 applies industry-standard technical and operational measures to ensure the security of your information:

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure. We apply the best industry-standard measures, but we cannot guarantee absolute security. It is your responsibility to keep your account password confidential.

f9999 retains your personal information only for as long as necessary. Specifically:

• Active Accounts: All relevant information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, information necessary for legal obligations, dispute resolution, and auditing may be retained for a specified period.
• Financial Records: Financial transaction information is retained for the period required under applicable law.
• Marketing Information: Retained until you withdraw your consent.

After the specified period has passed, information is securely deleted or irrelevant data is disposed of.

As a user of the f9999 platform, you have the following rights:

• Right to Access: The right to know what information we hold about you and to receive a copy of that information.
• Right to Rectification: The right to request correction of any inaccuracies in your information.
• Right to Erasure: The right to request deletion of your information in certain circumstances — though this may not be fully possible where legal obligations exist.
• Right to Object to Processing: The right to object to the processing of your information in certain specific cases.
• Right to Portability: The right to receive the information you have provided in a structured, machine-readable format.
• Right to Withdraw Consent: Where information is being processed on the basis of consent, the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request as quickly as possible.

f9999's services are intended for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. If we find evidence that a minor has registered on our platform, we will immediately close that account and delete all associated information.

If a parent or guardian believes their child has registered on our platform, please contact us.

f9999 primarily serves users in Bangladesh. However, some of our technical support or server infrastructure may be located in other countries. For any such international transfers, we ensure that your information remains protected in accordance with the standards set out in this Privacy Policy.

We only work with third parties who meet our data protection standards and who provide appropriate contractual safeguards.

f9999 reserves the right to change, amend, or update this Privacy Policy at any time. If any significant changes are made to the policy, we will publish a notice on the website and/or send a notification to your registered email address.

Continuing to use our services after any changes have been made will be considered your acceptance of the updated policy. We therefore recommend reviewing this policy from time to time.

The f9999 website may occasionally contain information relating to third-party services — such as payment partners bKash, Nagad, Rocket, and Upay. These third-party platforms have their own privacy policies and are responsible for how your information is handled on their platforms. f9999 is not responsible for their data handling practices.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. We provide support in both Bengali and English, 24/7.